Why We Do Not Publish Prices on Our Website
At Ulimac Makina, we prioritize direct communication with our customers to provide personalized solutions. The most important reason we don’t display prices is that we want potential clients to reach out to us. This allows us to understand their specific needs, recommend the right machine, and offer tailored advice for their business operations.
Additionally, our products often require customization, such as adjustments for voltage or frequency, which can affect pricing. Shipping costs also vary depending on the destination and logistics, making a standard price misleading. Market fluctuations, such as changes in raw material costs or exchange rates, further complicate publishing fixed prices.
By communicating directly with our customers, we ensure they receive accurate, up-to-date quotations that reflect their specific requirements. This approach helps us build strong relationships while providing the best possible service and value.
Professional Order and Shipping Process with Ulimac Makina
At Ulimac Makina, we ensure a smooth and efficient ordering process by maintaining professionalism and attention to detail at every stage. Our goal is to provide high-quality machines with reliable service, from order placement to after-sales support.
Step 1: Contact Us
To start the ordering process, you can reach us through the following channels:
- Email: ulas@ulimac.com
- WhatsApp: +90 533 455 9488 / +39 324 989 0682
- Website Contact Form: Visit https://ulimac.com/contacts/
- Let us know which machine you’re interested in (e.g., UM200 Cold Press Oil Machine or NB2 Nut Butter Machine) and any specific requirements you have. Our team will assist you with product details and next steps.
Step 2: Proforma Invoice Issuance
To issue the proforma invoice, it is essential that the customer provides the following details completely and accurately:
- Consignee Name
- Address
- Contact Person
- Phone Number
These details are critical to avoid delays and ensure that the order and shipping processes proceed without any issues. Once we receive this information, we prepare the proforma invoice, which includes product specifications, price, shipping costs, and payment terms.
Step 3: Payment Confirmation
Once the customer completes the payment, we confirm receipt and begin preparing the order for shipment.
Step 4: Shipment Preparation
We carefully inspect and package the machine to ensure it is protected during transit. The shipment process begins within 1 business day of payment confirmation.
Step 5: Shipment and Tracking Information
The order is shipped through FedEx or another reliable courier service. After dispatch, we provide the customer with a tracking number, allowing them to monitor the shipment’s progress.
Step 6: Shipping Documentation (If Required)
Upon request, we can provide the following shipping documents to meet customs and regulatory requirements:
- ATR Certificate
- EUR.1 Certificate
- Certificate of Origin
- Other documents based on the customer’s needs
These documents are prepared and sent promptly to ensure smooth customs clearance.
Step 7: After-Sales Support
Once the order is delivered, we provide comprehensive usage and cleaning videos to guide the customer in operating and maintaining the machine. Our support team remains available to address any technical questions or provide additional assistance.
By following this process, we guarantee a reliable and customer-focused experience from order placement to after-sales support. If you have further questions, please do not hesitate to contact us. We look forward to serving you!